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Information Society and User Aspects

The development of next-generation technologies, systems and services requires the application of paradigms focused on end-users’ characteristics and requirements, defined in terms of complex services oriented to the stakeholders, as well as the technological system. In order to achieve a fully successful digital innovation within the operational industrial environments and Public Administrations, by limiting the risk of rejection or inconsistent use, the possible criticalities of a given project can be identified and dealt with a systemic and multidisciplinary approach, where the user plays a central role (User Centred Approach), as important as technology itself.


The activity themes include:

  1. User requirements for the realisation of smart and resilient buildings;

  2. Interaction design, user patterns and operating scenarios for speech-based innovation systems;

  3. User experience of citizens, doctors and healthcare facilities with the Electronic Health Record;

  4. Examination of the user segment of young schoolpeople with field surveys in e-learning situations of digital classrooms (KidLab Media Research);

  5. Behaviour and expectations of older segments of the population in the field of e-health and active ageing;

  6. Attitudes and expectations of users in respect of new television services in view of the future use of the 700 MHz band for mobile.


The goal is the establishment of a base of established knowledge about the behaviors and expectations of users of information and communication technologies, which can be taken as reference for strategic decisions and planning of social policies .

Another strategic objective, complementary to the previous one, is to focus on the factors that favor adoption, a high degree of use of services and user satisfaction in the interaction with the services themselves.