Projects

Misura Internet

Monitoring of the Quality of Service (QoS) of Fixed Broadband

This involves the implementation and deployment of Italian NRA Resolution 244/08/CSP for the measurement of the quality of the service provided by fixed internet access. Measurements will rate network performance, both at the end user's home and at regional measurement points.

Goals

The project aims to provide end-users with a web interface that makes it possible to compare the service quality of fixed internet access provided by operators at the regional level. At the same time, the project will offer end users a free tool to individually certify the performance of their own fixed network access, and withdraw from their contracts without costs if the results obtained fall short of those promised by operators.

Impact

The project is a part of the transparency measures implemented by the Italian NRA in the field of supervision over net neutrality (EU Regulation 2120/2015). Indeed, through the MisuraInternet project, consumers are provided with:

  • a tool that can certify the quality of their Internet access and allow them to compare results with the declared and guaranteed values (Art.4 and Art. 5);
  • a portal to compare the network performances of the most popular tariffs levied by all the Operators in a transparent and reliable way (Art.4 and Art. 5).

Description

This project conducts quality evaluation of access to fixed broadband, in accordance with the Italian NRA Resolution n. 244/08/CSP requiring Internet Service Providers to provide consumers with information and guarantees. These included minimum upload and download speeds as a contractual commitment to consumers.

MisuraInternet is the first project in Europe to provide end users with open-source certified software enabling them to evaluate Broadband QoS with obvious value.
More than 300 monitoring points cover the whole of Italy, operating 24 hours every day, and assess the performances of each provider. The results, made available to the consumers, show the reference values for comparing market offers.

By using Ne.Me.Sys software, consumers receive a certificate that guarantees the performance of a fixed network (www.misurainternet.it/download/nemesys/). When measurements show that data speeds are not in compliance with the agreement, the certificate may be used to demand the restoration of the minimum standards.

By using the “Misura Internet Speedtest” software, an instantaneous measurement of the Internet fixed access service quality can be obtained.(https://misurainternet.it/misura-speedtest/).

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