MisuraInternet Mobile

Quality of mobile and personal communication services - QoS mobile

The QoS-mobile project consists in comparative measurements of the broadband access Quality of Service offered by national mobile networks, carried out by Fondazione Bordoni. The results are evaluated and published by AGCOM.


The main goal of the project is to present to the public the results of the Quality-of-Service (QoS) measurements in mobile communication networks, in order to allow the customers to evaluate and compare the commercial offers.


The QoS survey in mobile networks provides the end users, first and foremost, with the possibility of choosing among several commercial offers by comparing their technical performance. This produces a strong incentive for the MNOs toward a continuous technological evolution and the improvement of the quality of offered services. At the same time, AGCOM has the possibility of monitoring over time the actual development of national mobile networks, also comparing aggregated data to those from other countries.


The project, regulated by AGCOM Deliberations 154/12/CONS and 580/15/CONS, is aimed at surveying the quality of data services offered to the public by national mobile networks. Survey modality are defined and updated by a Technical Board with the participation of AGCOM and FUB, together with MNOs, having in charge the funding of the activity.

In particular, Fondazione Ugo Bordoni is tasked with assessing the quality of the following services:

  • HTTP Upload (file transfer from the user terminal to an HTTP server)
  • HTTP Download (file transfer from an HTTP server to the user terminal)
  • HTTP/HTTPS Browsing (access to a web page, including the case of secure transactions)
  • Ping (measure of the data transmission delay).
  • Videostreaming (video download from YouTube platform).


The measurements are performed on a vehicle, equipped with specialized instruments, both in static and dynamic scenario, in the municipal areas of the main Italian cities (45 starting from 2019), and along connecting extra-urban paths.

From 2015 LTE technology has been introduced, with tests on Android smartphones, in the 10 major cities.

For the 2019-2020 campaigns, the set of cities has been extended to 45, carrying out the test on the 4G network.

For each kind of test the corresponding performance and the possible failure rate are measured. Such data are then analysed, validated and aggregated by FUB both at city and national level, and examined by the Technical Board. AGCOM is finally provided with the results for publication in the project web-site Here, starting from 2016, in addition to the aggregated results about the measurements on the 4 mobile networks, the punctual comparative data collected for the distinct networks are available through a graphical interface based on city maps.

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