MisuraInternet Mobile

Quality of mobile and personal communication services - QoS mobile

The QoS-mobile project consists of comparative measurements of the Quality of Service of the broadband access offered by national mobile networks, conducted by the Fondazione Bordoni. The results are evaluated and published by AGCOM.


The main goal of the project is to present to the public the results of the Quality-of-Service (QoS) measurements of mobile communication networks, in order to allow customers to evaluate and compare the commercial offers.


The QoS survey of mobile networks will provide end users, first and foremost, with the possibility of choosing among several commercial offers by comparing their technical performance. This produces a strong incentive for the MNOs to undertake a continuous technological evolution and improve the quality of offered services. At the same time, AGCOM has the possibility of monitoring the actual development of national mobile networks over time, while comparing aggregated data to those from other countries.


The project, regulated by AGCOM Deliberations 154/12/CONS and 580/15/CONS, is aimed at surveying the quality of data services offered to the public by national mobile networks. The survey methods are defined and updated by a Technical Board with the participation of AGCOM and the FUB, together with the MNOs, with responsibility for funding the activity.

In particular, the Fondazione Ugo Bordoni is tasked with assessing the quality of the following services:

  • HTTP Upload (file transfer from the user terminal to an HTTP server)
  • HTTP Download (file transfer from an HTTP server to the user terminal)
  • HTTP/HTTPS Browsing (access to a web page, including the case of secure transactions)
  • Ping (measure of the data transmission delay).
  • Videostreaming (video download from YouTube platform).


The measurements are performed aboard a vehicle, equipped with specialized instruments, both in static and dynamic conditions, in the municipal areas of the main Italian cities (45, starting from 2019), and along connecting extra-urban paths.

LTE technology was introduced in 2015, with tests on Android smartphones, in 10 major cities.
For the 2019-2020 campaigns, the set of cities was extended to 45, with the respective tests.

For each test, the corresponding performance and potential failure were measured. These data were then analysed, validated and aggregated by the FUB, both at the city and national levels, and examined by the Technical Board. AGCOM was provided with the results for publication on the project web-site Here, starting from 2016, in addition to the aggregated results from the measurements of the 4 mobile networks, the accurate comparative data collected for the different networks were made available through a graphical interface based on city maps.

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