Postal sector observatory

This project, a natural continuation of the project launched in 2018 with Poste Italiane, aims to extend the analysis of e-substitution to the entire postal market.


The FUB aims to set up an observatory for the postal sector, producing an annual study that extends and updates what was achieved in 2018. (E-substitution nel mercato postale della corrispondenza – Italian version)


The most immediate operational impact of the project will be to provide Poste italiane with data and information useful for the adoption of effective strategies in a fully-reconfigured market. From the point of view of public decision-makers, the most significant impact will lie in providing data and information outlining the most appropriate policies in the various segments of the public administration, above all through the study of web 3.0 scenarios (IA and blockchain) in the light of 5G.


Starting with an international benchmarking activity, the trend in the postal market as a whole, including the parcel sector, and the dynamics of substitution between postal and electronic communications (e-substitution) will be analyzed. An assessment will then be carried out on the potential of the post office network, with a view to overcoming the digital divide and providing access to e-government services for the most vulnerable segments of the Italian population, and to the social benefit of the universal postal service, with regard to small and geographically-isolated municipalities.

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