QCPS uses FUB’s monitoring platform on Twitter capable of extracting the entire Italian flow, consisting of approximately 1.7 million tweets per day. The QCPS project in particular monitors the social interactions of the top 5000 most authoritative Twitter institutional accounts. The goal is to provide a continuous monitoring service capable of carrying out assessments on the quality of the communication of Public Administrations and of the MiSE on Social Networks.
One of the most important results was the release of a cutting-edge Big Data platform for monitoring and analysing massive social data, capable of analysing not only the content of large data streams but also large graphs of communications between users.
The QCPS (Quality of Social Communication of the Public Administrations) project aimed to determine the qualitative and quantitative aspects of the institutional presence on social media by institutions, and more specifically by MiSE. Part of the project also consisted in the updating and extension of the Big Data FUB’s platform for Twitter monitoring, already used in the Snoopi project (Social NetwOrks: the Observatory on Public Administration) of FUB-ISCOM in 2015, and as well as th development of new features specific to the project. The FUB’s platform is now able to monitor the entire Italian Twitter flow, consisting of approximately 1.7 million tweets per day. After indexing, the platform is also able to carry out various filtering and analysis of the institutional flow of interest to the project. The activity of defining the institutional flow was carried out in collaboration with the press office of the Minister of the MiSE, of the University of Cagliari (Prof. Alessandro Lovari) and of the University of Sapienza of Rome (Prof. Alberto Marinelli). To this end, all the social interactions relating to the first 5000 most authoritative institutional accounts were processed.