Immagine servizi digitali


Digital Services

The Digital Services Area brings together projects that support public administrations in the design, implementation and management of digital services for the citizen. The Digital Services Area has a wide range of expertise in process analysis and the design and development of services used by citizens, and it delivers technological platforms and tools for the swift, structured and certified control of information flows and organizational processes.

Head: Alessio Beltrame (ad Interim)

Indeed, the digitisation of administrative procedures lies at the core of all digital growth strategies and European plans for the digital single market and the full implementation of the European Digital Agenda. This requires the use of innovative technologies (blockchain, optimisation of artificial intelligence, Cloud and data analysis) and methodologies that, by ensuring compliance with the regulations and constraints imposed by Italian and European legislation, will allow the deployment of efficient, effective, interoperable and robust systems and platforms.



Growing attention is being given to the expertise of the administration’s re-engineering of internal processes. Specifically, a software factory has been established in the Area in order to foster systems and platforms analysis, design and development skills. Solutions are shared with public administrations and other areas of the FUB that require software components. The skills in innovative technologies within the factory allow the Area to contribute to projects in other areas across a wide range of disciplines.



Software applications are developed using state-of-the-art, open-source technologies, and common frameworks and methodologies are defined in order to maximize the reuse of code and seek to reduce operating costs by developing systems for automation and the optimization of internal processes. Furthermore, knowledge of the methodologies of blockchain solutions and their fields of application will drive their implementation as pilots in the process management of public administrations.


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